Privacy Policy

• Check-in/Check-out Time

  Check-in: From 12:00 Check-out: Before 10:00

• Required Documents

  When checking in, you must bring your ID card. Required documents may be digital copies (soft copies).

• General Check-in Instructions

  Please arrive at or after 12:00, present a valid ID and your reservation details, and be prepared for payment and a possible security deposit to complete your check-in smoothly.

• Deposit

  You need to pay IDR 0 deposit upon check-in. The accommodation accepts cash, debit or credit cards.

• Minimum Age Policy

  The minimum age for check-in is 17. Children must be accompanied by an adult at check-in.

• Early Check-in

  Early check-in is allowed. Please contact the property if you wish to check in early. A fee will be charged.

• Late Check-out

  Late check-out is permitted. Please contact the property if you wish to check out later. An additional fee will be charged.

• Additional Breakfast

  Additional breakfast is charged at IDR 372,680/guest.

• Breakfast

  Breakfast at the accommodation is available from 06:30 - 10:30.

• Smoking

  Smoking in the accommodation is not permitted.

• Pet

  Pets are not allowed in the accommodation.

• Additional Policies

  Children aged under 18 are not allowed to access The Serafine Group

• Airport Pickup and Dropoff

  Airport pick-up and drop-off costs IDR 590,000.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to serafinehotel.online@gmail.com